The Hidden Manager Communication technology and information networks in business organisations   David Andrews and John Kent     ISBN 0 947568 15 8 1986 £15.00/US$29.00     Order this book   Recommend to library   Back   Home

CONTENTS     NUGGETS OF INFORMATION   Formal information channels Internal maps and cosmologies The informal information flux Networks     LARGE IS PROBLEMATIC   Hierarchies Keeping the boss happy Cognitive dissonance Esteem vs. truth The JIC file Cliques and power groups Custom and practice Ashby's Law Organisational dinosaurs     EXISTING SOLUTIONS   Bending the rules Turning a blind eye Short-cuts to the top Accident and design Quality circles Worker representation Lampooning the managers Lateral information routes Companies do not exist     THE IRG SOLUTION   Electronic networks Conferences and discussions The importance of the trivial Facing the 'threat' Information Routeing Groups Person to person Person to group Person to company     THE LATERAL MANAGER   Setting up an IRG Keeping up-to-date Going global The company jester Inertia or imagination?