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The Hidden Manager
Communication technology and information networks in business organisations

David Andrews and John Kent

 
 
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Information can be bought, sold, and traded; stored, accessed, developed, and erased; upgraded, downgraded; shared, classified, and stolen. How does this 'lifeblood of business' circulate through the veins of organisations? Do companies make the best use of the information available? Can anything be done to enhance the quality of communication within organisations?
 
This book provides answers to these questions. It analyses the way informal information moves through a company, assesses its importance and value to the effective functioning of the organisation, and considers the influence of hierarchical management structures on the type and quality of formal information flows through a company. Examples of existing methods of improving lateral communication within companies are given, and the book goes on to suggest a new way of tapping the information resource latent in the personnel of a company.
 
ISBN 0 947568 15 8
1986
£15.00/US$29.00
 
'a well written and extremely interesting book.... it goes straight to the heart of present day problems arising from the transition.... to the new information society.'
Journal of Documentation
 
'an enjoyable book there is plenty of good common sense enlivened with apt illustrations. The subject is a complex and difficult one, and the authors have a direct, readable style.'
Inform
 
'brings together concepts of organisational culture, group dynamics and network technology in a useful, concise and readable way.'
Assistant Librarian
 
'suitable reading for all levels of management because it is well-written, has no technical jargon, and has a universal message.'
Computing Reviews
 
'This book is highly entertaining while delivering a serious message; the need for objective and unambiguous communication in organizations.'
Library Review