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Information systems
for end-users
Research and development issues

Edited by Micheline Hancock-Beaulieu

 
 
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The new wave of information technology based on the personal computer, communication networks and optical storage has made it possible, not only for scholars but for many other user groups, to share and gain direct access to all kinds of information. Gateways, front-ends and seemingly more user-friendly interfaces have all contributed in the promotion of end-user systems. There remains, however, a number of problems relating to user needs and requirements, system design and human-computer interaction, costs, organizational constraints, and user training.
 
This collection of papers by researchers, practitioners and database producers examines these issues from different perspectives; it offers useful insights and advice on assessing the true needs of information users, on dealing with potential conflicts betwen information professionals and end-users, and on the development of user-friendliness and improved human-computer interfaces. The book also deals with the development of information skills in users, by both formal and informal methods, and with the evaluation of training programmes for users, particularly in the light of the new self-service information systems.
 
ISBN 0 947568 57 3
1992
£22.00/US$42.00
 
'I would recommend this book for anyone concerned with issues surrounding end-user searching of electronic data sources. There is material in this volume for the academic, as well as the practitioner.... '
Australian Academic and Research Libraries
 
' ....a good book for higher-level managers to read, since major system-level problems could be averted with careful planning.... might serve as recommended reading for a course on information system design and development.'
Computing Reviews
 
'A solid collection of scholarly and thought-provoking papers with a research orientation.'
Australian Library Review