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- The limitations of quantitative approaches to the evaluation
of IT-based communication systems have led to a search for broader
and more adequate methods for assessing the overall effectiveness
(or otherwise) of IT applications. These systems, such as electronic
mail, fax, and videoconferencing, may influence individual performance
in complex ways, and any decision to be made on the level of
investment in such systems may require qualitative measures of
their impact.
- This book describes an attempt to develop a methodology for
the consistent and systematic evaluation of communication systems
using a qualitative framework, including both pre- and post-installation
evaluation as well as problem-solving approaches. It considers
evaluation within the context of organizational goals and individual
work patterns, rather than just the technical capability of any
given system. Case studies from various organizational settings
illustrate the development of relevant techniques for the evaluation
of information technology applications.
-
- (British Library Research and Development Report 5968)
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- ISBN 0 947568 35 2
- 1988
- £19.50/US$39.00
-
- 'A comprehensive overview of recent research in
- the field.'
- Aslib Current Awareness Bulletin
-
- '....warrants critical reading as a case study in practical
research methods.'
- Riverina Library Review
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